NDIS Policies
Just Comfort Shoes is an unregistered NDIS provider.
NDIS Code of Conduct Policy
NDIS Code of Conduct Policy
Just Comfort Shoes and its staff understand and agree to abide by the NDIS Code of Conduct, which requires people who deliver NDIS supports and services to do the following:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability; provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency; promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence against, exploitation, neglect, and abuse of people with disability
- take all reasonable steps to prevent and respond to sexual misconduct
- not charge or represent higher prices for the supply of goods for NDIS participants without a reasonable justification.
NDIS Complaints Management Policy
We value feedback and take complaints seriously. Every customer has the right to complain without fear of it affecting their service.
How to Complain: Customers can speak to the manager or a staff member in-store, call us on 07 5444 8009 or send us a message using our online contact form at justcomfortshoes.com.au/contact.
Our Response: We will acknowledge and aim to resolve complaints within a reasonable timeframe.
Escalation: If you are not satisfied, you can contact the NDIS Quality and Safeguards Commission at 1800 035 544.
Records: We keep a simple log of what happened, how we have responded, and the outcome.
NDIS Incident Management Policy
Policy: We are committed to the safety of our customers. We will identify, record, and respond to any incidents relevant to the NDIS that occur during service delivery.
Action: If a reportable incident occurs and we are aware that the affected person is an NDIS client, we will first ensure the affected person is safe and call 000 if required.
Recording: We will record the details (date, person, what happened) in our incident log as soon as possible afterwards.
Reporting: If the incident involves serious harm, abuse, or a criminal act, we will report it to the NDIS Commission and/or the police immediately.
Review: We will look at why it happened to see if we can prevent it from happening again.
We value feedback and take complaints seriously. Every customer has the right to complain without fear of it affecting their service.
How to Complain: Customers can speak to the manager or a staff member in-store, call us on 07 5444 8009 or send us a message using our online contact form at justcomfortshoes.com.au/contact.
Our Response: We will acknowledge and aim to resolve complaints within a reasonable timeframe.
Escalation: If you are not satisfied, you can contact the NDIS Quality and Safeguards Commission at 1800 035 544.
Records: We keep a simple log of what happened, how we have responded, and the outcome.
NDIS Incident Management Policy
Policy: We are committed to the safety of our customers. We will identify, record, and respond to any incidents relevant to the NDIS that occur during service delivery.
Action: If a reportable incident occurs and we are aware that the affected person is an NDIS client, we will first ensure the affected person is safe and call 000 if required.
Recording: We will record the details (date, person, what happened) in our incident log as soon as possible afterwards.
Reporting: If the incident involves serious harm, abuse, or a criminal act, we will report it to the NDIS Commission and/or the police immediately.
Review: We will look at why it happened to see if we can prevent it from happening again.
