Frequently Asked Questions

Primarily comfort-focused, orthotic-friendly and medical-grade shoes. These include low-heel and no-heel shoes, boots and sandals, including open-toe, closed-toe, back-in and backstrap options, Our shoe types include sandals, Mary Janes, walkers, court shoes, slides, loafers, slippers and a small number of dress shoes. We generally avoid high-heeled, delicate and uncomfortable shoes.

Usually women's European sizes 36-42 (most commonly 37-41) and men's European sizes 40-46 (most commonly 41-46), but not all sizes in all styles. We often also have some options in women's sizes 35 and 43. (For US and UK equivalents, see Sizing). A Special Order may be possible to meet your needs. We don't sell shoes in children's sizes.

These are width fittings. To give some examples: B is narrow for a men's shoe, standard for a women's shoe; D is medium for a men's shoe, wide for a women's shoe; W is wide; XW is extra-wide; and 3E, 5E etc indicate varying degrees of extra width. Different terminology comes from different systems. We welcome your inquiry if you need clarification for a shoe you are considering. Only some brands and styles display width fittings with their shoe sizes.

Many of our shoes have full-length or three-quarter-length removable insoles that can be swapped out for custom orthotics. Shoe depth and insole depth and width can affect whether your custom orthotics will work for particular shoes. A podiatrist can make an orthotic to suit a shoe or we can help you find a shoe to suit your orthotic. Sometimes existing orthotics can be trimmed to suit some shoes, but you will need to see your podiatrist about this.

We accept a different group of payment options for online, in-store and phone purchases. Please see our Orders and Shipping Policy for details.

No, except for a subset of information (which can't be used for payment) as required by bank policy in some circumstances. See our Privacy Policy for more details.

We deliver orders to anywhere in Australia. Similar freight can also be arranged for Special Orders that you place by phone or in store for shoes we don't currently have in stock.

Free shipping is available for orders of in-stock items over $100. Shipping is $15 for orders up to $100.​ Customers pay the freight cost of returns. Customers should take the potential cost of returning shoes into account when calculating the risk of buying without an in-store fitting. See our Returns Policy and Special Orders Policy for more information.

Note: Delivery may take longer for orders placed in late December or early January.

We are based on the Sunshine Coast, about an hour's drive north of Brisbane. Please use the following as a rough guide. Timeframes are based on Australia Post shipping times, but we also use a courier for some destinations, which may result in variations. Orders for delivery to PO boxes and parcel lockers cannot be delivered by our courier service and will therefore go by Australia Post. Our courier service is usually given "authority to leave", which means they will leave a parcel unattended if they deem it safe, but otherwise return it to a depot, which may be a long way from your address. Customers are given a delivery method preference at our online checkout.

​Sunshine Coast - 2-4 business days
Brisbane - 3-4 business days
Regional Queensland - 4-6 business days
Sydney, Canberra, Melbourne - 4-6 business days
Regional NSW or Victoria - 4-8 business days
Adelaide, Darwin, Hobart, Perth - 6-8 business days
Regional Tas, SA, WA - 6-8 business days
Regional NT - 14-16 business days

Shipping to remote areas of the country may take up to 16 business days. Feel free to ask for an estimated timeframe for your location.

For more information, see our Orders and Shipping Policy

​Customers providing their email address during purchase may receive shipping status updates if we send by Australia Post. If you are not at the delivery address when the order arrives, you should receive an attempted delivery card with advice to pick your purchase up from a post office. If you don't hear news of your delivery in the expected timeframe, you can use a MyPost online account to view your delivery's status by entering the tracking number at https://auspost.com.au/track/ for Australia Post deliveries. In the case of Aramex courier deliveries (formerly Fastway Couriers), you will receive a tracking number if you provide an email address during checkout. You can then track your delivery at https://www.aramex.com.au/tools/track/. If you don't have a tracking number, feel free to phone 07 5444 8009 or use our Contact page to request a status update.

Yes, subject to our Returns Policy.