Orders and Shipping

This policy forms part of the Just Comfort Shoes Terms and Conditions.

​Orders

Orders can be delivered anywhere in Australia but not to overseas addresses. Just Comfort Shoes reserves the right to cancel an order before delivery, and may do this for reasons including but not limited to: suppliers being unable to supply goods; an event beyond our control preventing us from supplying the goods within a reasonable time; an error on the website, such as a description, price, image or inventory count, or an error in store, such as an inventory count, product identification or packaging error, which was not discovered prior to the order being accepted.

Shipping and Pick-Up Options

Free shipping within Australia is available for orders of in-stock items over $100. Orders up to $100 in value and Special Orders cost $15 to ship to your address. Alternatively, choose pick-up during your order to collect your purchase in store to avoid a shipping cost. You may be required to show identification.

Special Orders

Special Orders involve asking us to source products from suppliers if we don't have them in stock. Special Orders are not available through our website, but can be arranged by phone or in store. Any discounted price applicable to an in-stock item is not available for a Special Order, and a shipping fee of $15 applies if you would like your Special Order mailed out to you. A Special Order surcharge may also apply for some footwear styles. Be sure to read the full Special Orders Policy.

​Payment Methods

Payment methods for online orders are: Visa, Mastercard, American Express, Google Pay, Apple Pay, Afterpay, Shop Pay, and Bank Deposit. For Bank Deposit, Just Comfort Shoes must receive payment lodgement advice by email within one business day or the order will be cancelled and refunded and the shoes returned to stock. On receiving payment lodgement advice, we will hold your order until payment clears. If you opt for pick-up, we will let you know when your order is ready.

Payment methods in store are: Visa, Mastercard, Google Pay, Apple Pay, cash, and direct deposit.

Payment methods for phone orders are: Visa, Mastercard and direct deposit.

Please note that products are not issued until payment has cleared, so please bear in mind that direct deposit payment may involve a delay, and customers opting for pick-up in store should wait until we advise that funds have cleared and will not be able to pick shoes up until after this.

We do not accept payment by cheque or money order, and do not offer lay-bys.

​Shipping Methods and Timeframes

Shipping is by Australia Post or courier. We will often use a courier in cases where the shipping timeframe is faster than Australia Post. Delivery by courier is set by default to "Authority to Leave", which means the courier is authorised to leave the parcel unattended if they deem it safe. This is because if required not to leave the package, the parcel may need to be returned to a depot (not a post office), which may be a long way from the recipient's address. Orders for delivery to PO boxes and parcel lockers cannot be delivered by our courier service and will therefore go by Australia Post. For online orders, customers may give a preference for courier or Australia Post, though this may be overriden for practical reasons such as an excessive courier price for a particular locality.

Estimated Australia Post shipping timeframes in business days for various destinations are as follows: ​Sunshine Coast - 2-4; Brisbane - 3-4; Regional Queensland - 4-6; Sydney, Canberra, Melbourne - 4-6; Regional NSW or Victoria - 4-8; Adelaide, Darwin, Hobart, Perth - 6-8; Regional Tas, SA, WA - 6-8; Regional NT - 14-16. Shipping to remote areas of the country may take up to 16 business days. Delivery may take longer for orders placed in late December, early January, or under COVID-19 conditions.

Tracking Deliveries

Customers providing their email address during purchase can receive a tracking code or website link and/or shipping status updates, depending on the mode of delivery. If you are not home at the time of delivery, you will receive an attempted delivery card with instructions to pick your purchase up from a post office or to request a re-delivery or similar solution, depending on the mode of delivery. If you don't hear news of your delivery in the expected timeframe, you can use a Fastway/Aramex tracking code at https://www.aramex.com.au/tools/track/​. You can use an Australia Post tracking code at https://auspost.com.au/track/. If your delivery is via another carrier or you don't have the tracking number, feel free to contact us for a status update.

Returns

Customers must pay the cost of mailed returns and $15 to receive mailing of replacement items. For full details on returns, see our Returns Policy.

​Changes to this Policy

This policy may change at any time without notice, and was last updated at 11.44am AEST on Sunday, March 28, 2021.