This policy forms part of the Just Comfort Shoes Terms and Conditions.
Our comfortable shoes can be ordered for delivery anywhere in Australia but not overseas.
Due to delivery consignment processes, once you have placed your order, we may be unable to cancel it or add, remove or alter the included items, or make changes to details such as your phone number, email address or billing or shipping address.
Just Comfort Shoes reserves the right to cancel your order for various reasons including but not limited to: payment failure; an unauthorised credit card; payment fraud risk, whether automatically or manually determined; invalid personal details; your inability to provide proof of identity if asked; damage or a fault in a product or packaging; anything that detracts from a reasonable belief that delivery will be successful within a reasonable timeframe; carrier costs that we deem excessive; or an error on the website or in store, such as in a description, price, image, inventory count, product identification or packaging.
Free shipping or pickup
All items displayed on the website are eligible for free shipping for online or in-store purchases. To facilitate this affordably, some cheaper items may be shipped without a shoe box, and in those cases, no shoe box is required for a return. (Some cheaper items such as slippers and thongs have only a plastic bag rather than a box to begin with.) Check the product descriptions to see which items ship without a box.
Alternatively, choose pick-up during your order to collect your purchase in store. We will let you know when your order is ready. You may be required to show identification.
Payment methods for online orders are: Visa, Mastercard, American Express, JCB, Google Pay, Apple Pay, and Shop Pay.
Payment methods in store are all of the above with the exception of Shop Pay, plus cash.
Payment methods for phone orders are: Visa, Mastercard, American Express, JCB and direct deposit.
Direct deposit is also available to organisations paying for shoes on behalf of a client.
Products are not issued until payment has cleared, so please bear in mind that direct deposit payment may involve a delay, and customers opting for pick-up in store should wait until we advise that funds have cleared and will not be able to pick shoes up until after this.
We do not accept payment by cheque or money order, and do not offer lay-bys.
Shipping methods and timeframes
Shipping is by Australia Post or Aramex couriers. Online buyers may select a preference, though it may be overriden for practical reasons such as excessive courier prices or the unavailability of a courier route for particular localities. Delivery by courier is set by default to "Authority to Leave", which means the courier is authorised to leave the parcel unattended if they deem it safe. This is because if required not to leave the package, the parcel may need to be returned to a depot (not a post office), which may be a long way from the recipient's address. Orders for delivery to PO boxes and parcel lockers cannot be delivered by our courier service and will go by Australia Post.
Estimated Australia Post shipping timeframes in business days for various destinations are as follows: South-East Queensland - 3-5; Regional Queensland - 4-6; Sydney, Canberra, Melbourne - 4-6; Regional NSW or Victoria - 4-8; Adelaide, Darwin, Hobart, Perth - 6-8; Regional Tas, SA, WA - 6-8; Regional NT - 14-16. Shipping to remote areas of the country may take up to 16 business days. Delivery may take longer for orders placed in late December or early January.
Customers providing their email address during purchase can receive a tracking code or website link and/or shipping status updates, depending on the mode of delivery. If you don't hear news of your delivery in the expected timeframe, you can use an Aramex tracking code at https://www.aramex.com.au/tools/track/. You can use an Australia Post tracking code at https://auspost.com.au/track/. If you have not received a tracking code or cannot see tracking information, please feel free to contact us. For Australia Post deliveries, if you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If you don't have an Australia Post MyPost account or your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card.
Just Comfort Shoes offers free returns with conditions. See our Returns Policy.
Changes to this Policy
This policy may change at any time without notice.