Buy With Confidence

Our policies are designed to provide good value and help you buy our comfortable shoes with confidence online as well as in store: competitive dynamic pricing, free shipping for all products displayed online, and free returns.

Competitive dynamic pricing

Our dynamic approach helps ensure our prices stay more competitive more of the time. Prices may change often, but the price on our website at the time you buy will be the price you get, whether you shop online or in store.

Free shipping on all online orders

We offer free shipping on all orders of products that appear on our website. To facilitate this affordably, some cheaper items may be shipped without a shoe box, and in those cases, no shoe box is required for a return. (Some cheaper items such as slippers and thongs have only a plastic bag rather than a box to begin with.) Check the product descriptions to see which items ship without a box.

One free 30-day return per 60-day period

We offer free return mailing of a single pair of footwear per 60-day period (counted from the return arrival date) for a refund of the product purchase price. This means we cover the cost of return postage as long as you follow our instructions and the item is returned in the qualifying timeframe and condition. To have us send a prepaid return mailing label, you will need an email address and a printer. If you don't have a printer, we can reimburse you the cost of qualifying return mailings if you follow our instructions and are able to provide your bank details for reimbursement by direct deposit. For second or further items returned within 60 days of a free return, items can still be eligible for return within 30 days of purchase, but you will need to cover the mailing cost yourself.

Again, to reduce risk to you when buying, we don’t rule out returns (even free returns) of discounted items unless they are sold in an “as is” condition with defects brought to the attention of the buyer prior to purchase.

Returned items must be in new, unworn, unmarked, unwashed and undamaged condition, including their original product box or packet and any included accessories. You can read the full policy on our website at justcomfortshoes.com.au/returns.

Monetary refunds for all eligible returns

We don't have a store-credit-only approach to refunding returns. Even a store credit process creates a risk for buyers. What if we don't have another style or size that suits your feet? Monetary refunds give you more flexible use of your credit.

Refunds of online purchases can take 5-10 days for our ecommerce system plus your bank to process, so instead if you wish, you can opt for store credit in the form of an e-gift voucher which can be issued faster for you to use on our website or in store to make a replacement purchase from us sooner without temporarily being out of pocket.

How to Request a Free Return Mailing

To request a free return mailing, online returns form or provide the same information over the phone on 07 5444 8009. We will then confirm whether you qualify for a free return and provide any prepaid mailing label and packaging instructions that may be relevant. Visit our online returns form at justcomfortshoes.com.au/returns-form or read our Returns Policy at justcomfortshoes.com.au/returns to see the information we will need.