Visitation Service

Read the answers to Frequently Asked Questions below to understand how our Visitation Service works. To request a home visit, use our Request a Visit form or phone one of our stores: Mooloolaba on 07 5444 8009; or Caloundra on 07 5348 9581.

It's a way of providing home-based shoe fitting appointments in the Sunshine Coast Regional Council area on Saturday afternoons for a fee based on location.

The visit fee is an up-front payment of an amount based on your suburb, ranging from $25 to $60 (incl GST). Most Sunshine Coast Regional Council suburbs are available. The fee for each suburb is listed in the Home Visit item in our web store. It can be paid by Visa or Mastercard through our online store or by phone on 07 5444 8009. Another option is direct debit. We suggest discussing your needs with us on 07 5444 8009 before paying the fee so you can decide whether we have the type of options you are seeking.

Alexandra Headland, Aroona, Bald Knob, Balmoral Ridge, Battery Hill, Beerburrum, Beerwah, Bells Creek, Birtinya, Bli Bli, Bokarina, Bridges, Buddina, Buderim, Burnside, Caloundra, Caloundra West, Chevallum, Coes Creek, Coochin Creek, Cooloolabin, Coolum Beach, Cotton Tree, Crohamhurst, Currimundi, Diamond Valley, Dicky Beach, Diddillibah, Doonan, Dulong, Eerwah Vale, Eudlo, Eumundi, Flaxton, Forest Glen, Glass House Mountains, Glenview, Golden Beach, Highworth, Hunchy, Ilkley, Image Flat, Kiamba, Kiels Mountain, Kings Beach, Kulangoor, Kuluin, Kunda Park, Kureelpa, Landers Shoot, Landsborough, Little Mountain, Maleny, Mapleton, Marcoola, Maroochydore, Maroochy River, Meridan Plains, Minyama, Moffat Beach, Mons, Montville, Mooloolaba, Mooloolah Valley, Mountain Creek, Mount Coolum, Mount Mellum, Mudjimba, Nambour, Ninderry, North Arm, Pacific Paradise, Palmview, Palmwoods, Parklands, Parrearra, Pelican Waters, Peregian Beach, Peregian Springs, Perwillowen, Point Arkwright, Rosemount, Shelly Beach, Sippy Downs, Tanawha, Towen Mountain, Twin Waters, Valdora, Verrierdale, Warana, West Woombye, Weyba Downs, Woombye, Wurtulla, Yandina, Yandina Creek, and Yaroomba.​

See the Home Visit item in our online shop to view the price for your locality. 

Visits are available on Saturday afternoons. Appointment starting times are usually 1pm, 2.30pm, 4pm or 5.30pm. Phone 07 5444 8009 or use our Request a Visit form to indicate an available day and time/s, and we will discuss a tentative visit time with you.

Visits suit ground-floor or lift-accessible residences with parking available within 30m. These requirements help ensure we can wheel one or two crates of shoe boxes into your home on a hand trolley.

If possible, please let us know whether reliable Optus 3G mobile access is available at your premises for our card payment facilities - otherwise a sale may not be possible at the visit except by cash.

We release shoes to customers only after receiving payment. This means that if you choose shoes but payment is not possible at the visit, we will need to take the shoes back with us to the shop. We can hold them for the time it usually takes to process a transaction another way (eg Visa or Mastercard payment over the phone or direct debit). We can then offer free mailing of the shoes if your order is for in-stock items over $100. For a purchase of in-stock items up to $100 or a Special Order (an item that needs to be ordered in from our suppliers), the price to have shoes mailed is $15 per pair. 

Booking involves a four-step process designed to maximise our chances of taking suitable footwear options to your appointment.

STEP 1 - PROVIDE VISIT DETAILS
Let us know your name, contact details, address, and a set of your preferred visit times on one or more Saturday afternoons. We can then indicate whether a visit will be possible at one of your preferred times. You can provide your information using our Request a Visit form or by phone on 07 5444 8009.

STEP 2 - DISCUSS YOUR FOOTWEAR PREFERENCES
Talk with us on the phone about your feet, your shoe size and your footwear preferences so we can suggest some options. Information on your previous purchases may help us to verify a size. You can also look at our website to find products you like, or ask us to send you a personalised catalogue of options. The advantage of the website is you can see all options, including the available sizes. You can then tell us the style names and colours you like. If you have a mailed catalogue, you can circle your preferences and mail them to us.

STEP 3 - CONSIDER THE SELECTION WE OFFER
Wait for us to confirm which of your preferences are available in sizes that may suit, plus any other shoes we suggest. Then you can decide whether it's worthwhile to go ahead with a visit. We can bring two 100L containers of shoes to your appointment, which may be up to 20 pairs. However, there may be fewer options if stock is low in the styles or sizes you seek. The options we offer are not reserved for you until we receive your up-front payment of the visit fee, so please be aware that the options may be fewer if you delay on paying.

STEP 4 - PAY THE VISIT FEE
To confirm a booking, please ensure we receive the visit fee payment on the Wednesday, Thursday or Friday prior to your Saturday appointment. This short payment timeframe ensures that reserved shoes are unavailable to other customers for only a limited time. If we don't receive payment during this timeframe, the visit will need to be rescheduled for another week. See the Visit Fee item in our online shop to view the price for your locality. You can pay by Visa or Mastercard online or by phone. Another option is direct deposit (contact us on 07 5444 8009 for details).

We suggest planning at least a week ahead. This allows time for discussion and selection of the footwear to be taken to your appointment and the payment of your Visit Fee.

​You can express interest in as many styles as you wish from our website or a printed catalogue. You can also describe shoe features you seek so that we can recommend styles for you. We can then bring up to two full 100L crates to your visit, which may be up to 20 pairs.

You can pay for shoes by cash, direct deposit, and all major credit cards other than American Express and Diners Club. Credit and debit card payments at the visit depend on the availability of an Optus 3G mobile signal for our card payment facilities. We release shoes to customers only after receiving payment. This means that if you choose shoes but payment is not possible, we will need to take the shoes back with us to the shop. We can hold them for the time it usually takes to process a transaction another way (eg Visa or Mastercard payment over the phone or direct debit). We can then offer free mailing of the shoes if your order is for in-stock items over $100. For a purchase of in-stock items up to $100 or a Special Order (an item that needs to be ordered in from our suppliers), the price to have shoes mailed is $15 per pair. 

Please be aware that no refund of the visit fee will be available if you cancel an existing appointment after our representative leaves our shop to travel to the appointment, or if you choose an unsuitable or problematic location that is not resolved prior to our confirmation of your booking. A cancellation fee of $20 applies if you cancel or change an appointment less than 24 hours before the appointment and before we set out from the shop to visit you. This fee is taken out of any refunded amount upon cancellation. Cancelling or changing your appointment time more than 24 hours before a booked appointment is free of charge, but re-scheduling will depend on our availability.

​No. Special Orders need to be received in accordance with our Special Orders policy, which requires either in-store pickup or a freight cost of $15 per pair for forwarding to you.

​No. Returns should follow the process described in our Returns Policy

No. We can do home visits for DVA MGF if your prescription states the need for a home visit, but DVA home visits occur under different arrangements with shoes available from a set list of medical-grade options and involve no visit fee to you as a DVA client. If your DVA MGF prescription does not indicate a home visit requirement and you are within a distance suitable for visiting our shop, please phone 07 5444 8009 to make an appointment for an in-store fitting.

Please phone one of our stores and talk with the staff about footwear selection for your visit. Mooloolaba: 07 5444 8009. Caloundra: 07 5348 9581.