Special Orders

This policy forms part of the Just Comfort Shoes Terms and Conditions.

What are Special Orders?

Special Orders involve asking us to source a product from one of our suppliers if we don't have it in stock. This may sometimes include items that we don't usually stock. Please feel free to make an enquiry through our Contact page or by phone. Once we confirm the product's availability, Special Orders may then be placed by credit card over the phone or by direct deposit.

Standard Special Orders

Standard Special Orders are orders we place with our suppliers for shoe sizes or colours not currently in stock at our shop but appearing on our Standard Special Orders List. For example, you might want the Revere Bonn Merlot colour in size 38.5 but find we have only the Onyx colour currently in stock in that size. If that style/colour/size combination is on our Standard Special Orders List and is currently available from our usual supplier of that brand, we will advise of an expected delivery timeframe and you can place an order if you wish. A surcharge may apply for some shoe styles. Our normal returns process applies to these shoes just as it does to shoes in stock at our shop. See our Returns Policy. Feel free to enquire about whether a particular style is on the list. The styles included may change from time to time.
Non-Standard Special Orders

Non-Standard Special Orders involve any style currently available from any of our existing suppliers under our usual buying arrangements, even if they are not on our Standard Special Orders List. Quoted prices will include any freight charge that may apply to the customer. No returns are available for these orders except in the case of a problem such as a product fault or a delivery not matching the order details. Please also note that cancellations are not permitted. This kind of order especially suits customers who want the same shoe style and size as they've had before and already know it fits. These orders can usually be anything currently available from our Australian suppliers of the following brands: Alegria, Arcopedico, Cabello, Drew, Ecco, Gadean, Klouds, Naot, Propet, Revere, Rockport, Scholl, Silver Lining, Softwalk, Vionic and Ziera.
Availability, Payment, Surcharges, Discounts, Freight

Special Orders are subject to availability from our suppliers and require full payment up front. A Special Order surcharge may apply for some products, but we can advise you of this before you decide to buy. No discounts apply to Special Orders other than the Seniors' Discount, where valid. You can pick your Special Order up from our shop at 155 Brisbane Rd, Mooloolaba QLD 4557, or have it mailed to you for $15.

We aim to check availability wherever possible before taking payment, which can be made in store or by credit card over the phone. Orders are placed with our suppliers periodically. 
When placing a Special Order, customers must accept that Just Comfort Shoes may place the order with a supplier on a future date, and accept the risk that some shoes may become unavailable after payment for reasons such as prior claims by other retailers, stock spoilage, inventory updating delays or inventory errors. A refund will be given if a Special Order product is found to be unavailable after payment is made.

Our Wish List

If a style/size/colour combination you want is not currently in stock and you can't or don't wish to place a Special Order for it, you can ask us to place your details on our Wish List instead to let you know if and when we have your desired shoe in stock. Just note that Wish List records are not orders, and we generally don't hold stocked items for customers for more than one business day without a purchase.

Changes to this Policy

This policy may change at any time without notice, and was last updated at 3.16pm AEST on Thursday, April 8, 2021.